Understand the journey
Look at how people move between teams, services and important life moments.
One connected agency.
More time for people.
An AI-native platform that reduces routine admin and makes support more responsive. AI is embedded in the work, so staff and clients get the benefit without learning to prompt.
AI built in. People stay in control.
Client 360
Connected services
Next steps in view
AI-native by designThe benefit of AI.
The benefit of AI.
None of the prompting.
NewcomerOS brings assistance into the steps people already take. Staff receive useful context and prepared next steps; clients receive more timely support. No one needs to become an AI expert.
Explore AI co-workersAI EMBEDDED IN THE WORKResponsible by design
Automate the admin.
Keep people accountable.
AI agents can take on defined routine work while staff stay in control of sensitive actions.
01
Work happens naturally
A service conversation or task creates the next need.
02
An agent prepares the routine work
Notes, follow-up and administrative steps move forward in context.
03
Staff review what matters
People approve sensitive work, with actions visible and traceable.
High-security approachAuditable actionsHuman oversight
Live dashboards and reporting
Know where support stands, right now.
Staff can follow their own targets. Managers can monitor department and funder KPIs. Leaders and the board can see agency-wide trends while there is still time to act.
Explore dashboards and reporting01Live KPI monitoring
See service activity and emerging gaps as work happens.
02IRCC and iCARE
Review funder data, then export an iCARE-compatible file for bulk import.
03Reports you define
Prepare custom operational, funder and board reports from connected records.
A connected journey
From arrival to opportunity.
Support can change as life changes. One shared picture helps teams stay connected through each stage.
01 / 04
Start with a welcome that carries the right context into the next conversation.
Explore prearrival and welcome ↗The platformOne shared picture.
One shared picture.
Different ways to contribute.
NewcomerOS connects agency teams with teachers, instructors, volunteers, employers and clients around one shared journey.
A connected workspace helps staff understand the client’s current needs and keep the next step moving.
See how the platform connects ↗
Client 360One connected viewStaff App
Partner App
Client App
Insights
The connected story
The journey begins before arrival.
One shared record helps the right team continue the conversation at every stage.
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Explore the solutions
Every department has a part to play.
Explore the modules that connect everyday work across the agency. Choose an area to see how it supports the wider journey.
Start with a priority
01 / 12 · FoundationClient 360Understand the person, not just the last interaction.Explore ↗02 / 12 · Service deliverySettlement servicesKeep services, sessions and next steps connected.Explore ↗03 / 12 · CommunitySheltersKeep spaces, residents and shifts in sync.Explore ↗04 / 12 · CommunityHousingBring housing options and support into one view.Explore ↗05 / 12 · EngagementMultilingual intakeMake the first conversation easier to begin.Explore ↗06 / 12 · ProgramsEducation and learningSupport learning beyond the classroom.Explore ↗07 / 12 · ProgramsEmployment and careersConnect the job search to lasting progress.Explore ↗08 / 12 · FoundationDashboards and reportingLive KPI dashboards, custom reports and iCARE-compatible bulk export.Explore ↗09 / 12 · Agency operationsLearning and development (LMS)Support the people delivering support.Explore ↗10 / 12 · Service deliveryVolunteersMake volunteer contribution easier to connect and recognize.Explore ↗11 / 12 · EngagementConnected communicationsKeep calls, messages and email connected to the client.Explore ↗12 / 12 · AI and integrationsAI co-workersLet routine work move while people stay in control.Explore ↗
Foundation
Connected platform
Connect agency teams with teachers, instructors, volunteers, employers and clients around a journey that runs from pre-arrival to alumni.
Explore the module FoundationClient 360
A connected client view helps teams see services, progress and next steps in context, with access shaped by their role.
Explore the module FoundationDashboards and reporting
Live dashboards help staff and leaders monitor KPIs as services happen. Create operational, board and funder reports, with an iCARE-compatible export for bulk import.
Explore the module EngagementConnected communications
Bring everyday communication into the client story so staff can pick up the conversation and act on what matters.
Explore the module EngagementMultilingual intake
Offer the same intake online, on a phone or at reception, in a supported language. Noor can turn a natural conversation into answers for that form, ready for staff review.
Explore the module ProgramsEducation and learning
Connect class coordination, teaching and learner progress, while keeping education part of the wider newcomer journey.
Explore the module ProgramsEmployment and careers
Bring job seekers, counsellors and employers into a coordinated experience, from preparation and opportunities through placement and retention.
Explore the module ProgramsGroup sessions and activities
Plan activities, connect facilitators and help participants find the right sessions across learning, recreation and community life.
Explore the module CommunityFunder, partner and community CRM
Keep conversations, shared activities and opportunities connected so valuable relationships do not live in one person’s inbox.
Explore the module CommunityHousing
Help housing teams work with landlords, understand availability and carry a placement forward with the right context.
Explore the module CommunityShelter operations
Give staff a current view of spaces, residents and day-to-day operations so shifts can work from the same information.
Explore the module Service deliveryComplaints and incidents
Give departments a consistent way to receive concerns, respond appropriately and document what was done.
Explore the module Service deliveryCase management
Bring settlement programs, sessions, services, notes, appointments and referrals into a coherent client history.
Explore the module Service deliveryPrearrival and welcome
Connect arrival information, airport pickup and the early welcome so the people involved know what comes next.
Explore the module Service deliveryDisbursements and support
Coordinate assistance such as settlement funds, transit support or essential items within the program serving the client.
Explore the module Service deliveryVolunteers
Bring volunteer availability, assignments and contribution into the same picture as the programs they support.
Explore the module Agency operationsLearning and development (LMS)
A learning management system for staff, teachers, instructors, volunteers and other partners, supporting onboarding, task guidance and professional development.
Explore the module Agency operationsAgency management
Reflect departments, programs and roles in one shared environment that can evolve with the organization.
Explore the module AI and integrationsAI knowledge assistants
Help teams find answers from approved agency material and know when a person should step in.
Explore the module AI and integrationsAI co-workers
AI agents can automate defined administrative tasks across the client journey, from preparation and coordination to follow-up, without asking staff to learn prompting.
Explore the module AI and integrationsIntegrations
Connect suitable external applications so information can move with the work instead of being entered again and again.
Explore the module Agency operationsImplementation and adoption
Discover what each department needs, shape the platform together and support teams through pilot, training and adoption.
Explore the moduleNo modules match that search.
How it worksStart with the work.
Start with the work.
Build from there.
Technology helps most when it fits the people, programs and decisions already shaping your agency.
Connect the daily work
Bring relevant records and experiences together so staff can work with context.
Embed responsible AI
Automate routine administration with defined AI agents, auditable actions and staff oversight.
A few useful answers
Built around agency reality.
Can an agency start with its existing workflows?
Yes. Start with the workflows your agency uses today, then improve selected processes as your team is ready.
Do we need to introduce every module at once?
No. Begin with a priority such as intake, settlement services, housing or shelter, then expand as your team is ready.
Can NewcomerOS connect with systems we already use?
Suitable external applications can be connected so information moves with the work. The right integrations depend on your agency’s systems and implementation needs.
Are dashboards live for staff, departments and leaders?
Yes. Staff can follow their own activity and targets, managers can monitor department and funder KPIs, and leaders and the board can see agency-wide trends. Access is shaped by each person’s role.
Can NewcomerOS support IRCC, iCARE and other funder reports?
Yes. Connected service records can support IRCC and other funder reports. After staff review and validate the data, the agency can export an iCARE-compatible file for bulk import into iCARE.
Can we create custom operational and board reports?
Yes. Authorized teams can shape reports around their own measures, filters and audiences, including daily operations, management meetings and board oversight.
Do staff need to write AI prompts?
No. AI assistance is designed into familiar workflows, so staff can receive a prepared summary or suggested next action without learning to prompt.
How is AI work kept responsible?
AI agents work within defined permissions. Sensitive actions stay subject to staff review, and automated work is designed to be visible and auditable, with strong security controls around client information.
How do different people use the platform?
Staff work in their agency workspace. Teachers, instructors, volunteers, employers and other approved collaborators use the Partner App for their part. The Client App supports people from pre-arrival through current services and alumni connection.
The next conversation
Ready to bring the dots together?
Tell us about your agency’s priorities. We’ll explore where a more connected way of working could help.
Request a conversation